Our London store is closed throughout lockdown. During this time, we offer store collection for local customers. Pickup is available from our Portobello Road shop from 11 AM to 6 PM, Monday to Friday. Simply select the 'pickup' option at checkout, and remember to bring your order number or confirmation email with you when you come to collect. If you would like curbside pickup, simply call our customer care line on +44 (0) 20 8354 9179, and one of our team will come outside to bring you your order.
Due to COVID-19, please note the following changes to our service:
- Update 13.01.21: Since the UK officially left the EU on 1st January, all international orders are now subject to customs clearance and checks, which for some EU countries may increase transit time by up to 21 days. There are also still minor disruptions to shipping services across the globe due to Covid-19.
- Click here to read Royal Mail's International Incident Bulletin
Domestic orders are sent via Royal Mail Special Delivery Guaranteed by 1 PM. Royal Mail has advised that their guaranteed delivery for this service will change to by 4 PM the next working day, and no signature is required upon delivery
For Royal Mail's full coronavirus update, click here
Customer care is available from 10 AM to 6 PM, Monday to Friday. Any assistance and advice you would normally receive in store is also available via phone or email from our team of CBD specialists, on +44 (0) 20 8354 9179 or via firstname.lastname@example.org